To say that The Keller Pointe was a long time coming would be something of an understatement. The Keller community waited more than a decade while a half-cent municipal sales tax dedicated to recreational facilities provided funding for additions and improvements, like The Keller Pointe. That's not a fast process with only 14,000 residents, the town's population when current Parks and Recreation Director Dona Roth Kinney arrived in the early 1990s. But as the population grew-it's currently more than 34,000-and interest heightened, the project took shape, and planning could finally begin. The present facility was completed in May, 2004.

The Keller Pointe is unique in the Parks & Recreation Industry in that it is not supported by the City tax dollars. It is 100% cost recovery.

 
 

 
 
The Keller Pointe Overview
 


SIZE:
Two-story, 56,640-square-foot main building; separate 1,400-square-foot bathhouse for outdoor pool and 1,250-square-foot covered pavilion; 28,664 outdoor water area

COST:
$15 million total project costs, including site work, building construction, professional fees and FF&E

FACILITY:

Double gymnasium with wood flooring
Walking/running track overlooking all major building spaces
2,500-square-foot multipurpose room divisible into three with separate entrance and patio as well as catering kitchen
Baby-sitting room
5,500-square-foot cardiovascular/weight area
Group-exercise room overlooking indoor pool, also with wood flooring
Centralized male, female and family changing locker rooms
Massage therapy rooms
Birthday party room
Concessions
Centralized administrative areas and control
6000-square-foot (water area) indoor leisure pool with translucent tube water slide, tot area, kiddie area with interactive play feature, underwater benches, vortex and three lap lanes
200-square foot (water area) whirlpool also in the natatorium
10,876-square-foot (water area) outdoor leisure pool with zero-beach entry, current channel, two vortexes, custom water slide platform with two flumes, underwater benches, interactive play structure, 17,788-square-foot outdoor pool deck integrated into outdoor pool, splash area on outdoor deck with tot-oriented bubblers
 
 

 
 
Organizational Chart
 


Click here for The Keller Pointe organizational chart.

 
 

 
 
Jobs Descriptions
 

Working at The Pointe is more than a job, it can be a career. Listed below are the positions that make up The Keller Pointe Team of Excellence.
   
Manager
Accountable for the overall operation and management of the recreation/aquatic center through the evaluation, coordination, development, promotion and marketing of a variety of dry side and water-related activities. Achieve fiscal success and operate the facility at 100% recovery.
   
  Assistant Manager
Assist Manager in management and administration, development and implementation of recreation and aquatic enterprise operations and programming that is 100% self-sufficient; act on behalf of The Keller Pointe Manager in his/her absence.
   
Accountant
Performs moderately complex accounting work including assisting in management of various financial and administrative functions of The Keller Pointe. Provides support to management in fulfilling Council and departmental goals and objectives.
   
Sales & Marketing Supervisor
Performs marketing duties, member sales and assisting in the development of new and creative business and marketing plans for the facility. Position requires regular contact with the public in situations that affect the accomplishment of the job.
   
Building Operations Supervisor
Responsible for planning, coordinating and supervising the daily maintenance operations of the Keller Recreation and Aquatic Center. Duties include supervision of work crew, cleaning, maintenance, and repair of facility. Performs administrative tasks and ensures compliance with regulatory standards (OSHA) as well as City codes.
   
Customer Services Supervisor
Responsible for customer service desk operations, primarily oversight of the staff, operating standards, systems and practices as they directly impact the overall operating excellence of the customer service desk.
   
  Aquatic Supervisor
Responsible for the overall programming and maintenance of the Aquatic Division and facility, including the marketing and sales of the aquatic programs at The Keller Pointe, and supervision of all aquatic personnel. The incumbent is also responsible for the operating excellence of the division to insure that the financial performance of the Aquatic Division meets budget to insure the success of the enterprise fund.
   
  Fitness Coordinator
Responsible for the overall programming of the fitness facility, including the marketing and sales of these fitness programs. This requires primary oversight of the programming standards, systems and practices as they directly impact the overall Member and Guest experience and operating excellence of the division.
   
  Recreation Supervisor
Responsible for the overall programming of recreational programs, including the marketing and sales of these programs. This requires primary oversight of the programming standards, systems and practices as they directly impact the overall Member and Guest experience and operating excellence of the division.
   
Administrative Secretary
Performs secretarial duties for the activities and operations of the facility. Position requires regular contact with the public in situations that affect the accomplishment of the job.
   
Aquatic Assistant Supervisor
Responsible for assisting the aquatic supervisor with overall programming and maintenance of the Aquatic Division and facility, including the marketing and sales of the aquatic programs at The Keller Pointe, and supervision of all aquatic personnel. Direct responsibility for all facility rentals.
   
  Recreation Assistant Supervisor
Responsible for supporting and enforcing the rules, regulations, programs, and safety of the entire facility, with direct focus in the recreation area. Assist with the marketing and sales of recreation programs, registration of programs, collection of fees, creation and assembly of programs, flyers, brochures, and mailings.
   
   
  Customer Services Manager on Duty
Responsible for supporting and enforcing the rules, regulations, and safety of the entire facility, with direct focus at the front desk and in customer service. Serve as a manager on duty various days and evenings throughout the week and on weekends.
   
  Customer Services Representative
Responsible for creating the first and last impressions of The Keller Pointe experience for Members and Guests by providing warm welcomes, magic moments, and fond farewells for those who enter.
   
  Head Lifeguard
Oversee the lifeguards and their duties. Ensure the safety of the pool facility and general upkeep. Perform maintenance duties under the dirction of the Pool Manager and Supervisor. Work with the public to achive high customer service standards. Responsible for assisting in supporting and enforcing the rules, regulations and safety of the pool facility within lifeguard certification requirements.
   
  Lifeguards
Responsible for assisting in supporting and enforcing the rules, regulations, and safety of the pool facility within the lifeguard certification. The primary responsibility of the lifeguard is the safety of the guests. Secondary duties include pool, deck, locker rooms and general maintenance, programs and work special events.
   
  Water Safety Instructors
Provide Members and Guests with a safe and enjoyable aquatic environment. Responsible for instructing swim lessons for members and guests; supporting and enforcing the rules, regulations, and safety of the pool facility within the lifeguard certification. Secondary duties include pool, deck, and locker rooms and general maintenance, programs and work special events.
   
  Personal Training Coordinator
Responsible for supporting and enforcing the rules, regulations, programs, and safety of the entire facility, with direct focus in the fitness area. Assist with the marketing and sales of the fitness programs, in particular personal training.
   
  Personal Trainers
Responsible for providing a safe and effective exercise environment for Members and Guests through supervision of exercise programs, education in exercise and a focus on establishing a personalized programming.
   
  Contract Instructors
Responsible for providing a safe, secure and educational classes.
   
  Stay 'N Play Attendant
Responsible for providing a safe, secure and entertaining environment for the children of Members and Guests.
   
  Party Host
Responsible for creating a warm and welcoming environment for children participating in pool party activities by setting up and hosting pool parties.
   
  Athletic Assistants
Responsible for creating a warm and welcoming environment for athletic events by providing excellent customer service, keeping accurate books, and monitoring gym/fitness area activity.